Measuring Quality in Ship Management
The results of a three year study designed to draw up a pan‐industry set of usable and comparable Key Performance Indicators to measure quality ship management services will be unveiled by InterManager, the trade association of in‐house and third part ship managers, at its Annual General Meeting in Singapore on November 17th.
In a separate move, the AGM announcement will also mark the movement into ownership by InterManager of the KPI initiative. All industry stakeholders including InterManager and non‐InterManager members are welcome to attend the AGM which will be held at the Four Seasons Hotel, from 14.30 hrs onwards.
Partly funded by members of InterManager and partly funded by the Norwegian Research Council, the three‐year project to develop meaningful and measurable Key Performance Indicators (KPIs) has been developed by a steering group of industry representatives nominated through InterManager and project managed by Norwegian research company Marintek.
Mandated to improve ship management quality through “self regulation with verification,” InterManager, which represents a worldwide fleet of more than 2,500 ocean‐going ships and some 100,000 crew, intends in the long‐term to make the KPIs available to the whole shipping industry via a web‐based system.
Guy Morel, InterManager General Secretary, advised that InterManager will immediately start a second phase of development whereby stakeholders, including other members of the shipping industry (shipowners, classification societies, charterers, ship builders, ports, insurers and suppliers, etc) as well as the major regulatory bodies (IMO, Port State Control organizations and regional regulators etc) will be invited to critically review and comment on the results, with the goal of achieving a definition of commonly accepted shipping KPIs.
This effort is not meant to replace individually developed KPIs among all players of the industry, but is hoping to create a common language for the better communication between these players.
